ABOUT THE COURSES
COURSE DESCRIPTION
Quality management in hospital has emerged as the dire need more fiercely than ever in the light of the new definition of quality with patient satisfaction as the outcome of service. The traditional view of quality management aimed at defect detection while the current concept aims at the defect prevention, continuous process improvement and outcome driven system guided by patient’s requirements. SMD Future Academy Kolkata has therefore designed a unique and emerging curriculum namely Advance Diploma in Hospital Quality Management, approved by NCVTE, New Delhi. The basic objective of the said program is to develop qualified personnel to serve Healthcare/Hospital sector efficiently, especially in the areas of hospital operation & quality.
Diploma Curriculum (6 Months )
Phase I (3 Months)
- The Fundamentals of Quality (General & Healthcare)
- Principles of Quality Management (Juran's Trilogy, Crosby's Principles, Demming's Principles)
- Quality Management Standards: General and Healthcare (including Healthcare Diagnostics, ISO, NABH, JCI, Standard Based Assessments)
- Medical Audits (Vertical, Horizontal & Cross-Sectional Audits with various case studies)
- Medical Terminology.
Phase II (3 Months)
- Six Sigma & its applications in Healthcare (DMAIC and DMADV Models with Case Studies)
- Total Quality Management
- 5S & Kaizen
- Quality Circle (Formation, Maintenance and Applicability in Healthcare)
Eligibility
Graduation/Graduation (final year pursuing)/Post Graduation/Diploma in Hospital or Healthcare Management.